Shipping Policy

shipping and delivery

SweetSpot Labs offers free standard ground shipping on all orders over $25, excluding tax, and after promotional discounts are applied when shipping to destinations within the United States and Canada.

Please note: At this time, SweetSpot Labs will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.

After an order is received by our warehouse, please allow 2-3 business days for processing. Once picked up from our warehouse.

shipping methods

  • UPS Standard/Ground
  • UPS 2 Day Priority
  • UPS Expedited

Please contact us hello@sweetspotlabs.com with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department hello@sweetspotlabs.com

missing or damaged packages

If your package was damaged during shipment, save the box and the merchandise and notify us immediately at hello@sweetspotlabs.com. We will arrange for UPS to pick up and inspect the damaged package and the damaged items will be replaced. If the package is still not found, we will start a trace with UPS, and take the required follow-up steps. This process takes approximately 2-3 business days. You can help to expedite the process by contacting UPS at 1 (800) 742-5877, and providing your tracking number and other relevant information. We cannot replace packages until they have been confirmed missing.

On a mission to elevate vulvar skincare

Skin doesn't stop at the neck... why should skincare?

We believe all skin needs & deserves to be cared for - even the skin others don't see. Since 2003, we have been on a mission to fundamentally change the way people see, talk about & treat vulvar skin health because healthy skin is connected to a healthy spirit.

We're shining a light where the sun don't shine.

When we couldn't find formulas that addressed real vulvar skin concerns without compromise, we decided to create them. We challenged the shame-based conventions of traditional feminine hygiene to create something radically new - a line of safe, results-driven formulas for all ages & life stages that put the comfort, balance & health of your most sacred skin above all else.

Only the best & nothing less.

We know that not everything natural or clean is good for vulvar skin. That's why we hold ourselves to the highest standard - only using clean, non-irritating ingredients that respect the delicate balance of intimate skin. Our gentle formulas can even be used as an adjunct to prescription-based treatments. Find a complete list of our "no-can-do ingredients here.

We protect what matters most.

Our products are safety tested onactualvulvas by gynecologists & come in hygienic, contamination-free packaging. With the stamp of approval from both gynecologists & dermatologists, you can rest assured your sweet spots are in good hands.

When we know better, we do better.

We are constantly striving toward more sustainable practices. Our beegan/vegan, cruelty-free formulas are made with consciously-sourced ingredients & our packaging uses reclaimed, recycled & biodegradable material whenever possible. But that's not enough for us - we're pushing the industry forward with planet-friendly innovations.