Terms Of Service

Effective Date: July 5, 2018

SweetSpot Labs Inc. (referred to as "SweetSpot" or "we" or "us") is pleased to provide this website for your personal use. Please read the terms and conditions carefully as they govern your use of the SweetSpot website. Your access to and use of this website is subject to the terms and conditions set out below (“Terms of Service”) and all applicable laws and regulations.

From time to time we may change these Terms of Service. We will notify you of any material changes to our Terms of Service by posting an updated copy on our website. Please check our website periodically for updates. By using this website, you agree to the Terms of Service in place at the time of use.

USE OF THIS WEBSITE

The information posted by SweetSpot on this website is believed to be accurate when posted but is not warranted or represented in any way to be so. SweetSpot assumes no liability or responsibility for any errors or omissions on this website. Any use or reliance on such information is at your own risk. SweetSpotx reserves the right to limit or restrict your use of this website at any time.

This website may contain links or content from third party sources. SweetSpot is not liable for any third-party products, views or information presented on this website and such information or content does not reflect the opinions, recommendations or practices of SweetSpot unless specifically stated otherwise. If you decide to access any website linked through this or to this website, you do so entirely at your own risk.

ORDERING

Your purchase of products from this website is subject to these Terms of Service. You understand and accept that you are solely responsible for all applicable costs involved with ordering products from our website.

By submitting an order, you represent and warrant that all information you have entered for the order is accurate. All orders are subject to acceptance by SweetSpot. We issue a confirming acknowledgment for each accepted order. You should notify us immediately if discrepancies are noted in the acknowledgment. Prices do not include shipping, handling and taxes which shall be charged on all orders as applicable.

All orders of products must be for your personal use only. By purchasing products, you hereby agree not to resell or distribute such products for any commercial purposes. All orders are subject to our acceptance or rejection based on product availability, noncompliance with these Terms of Service or any other reason as determined in our sole discretion. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process.

SHIPMENT

Unless you are otherwise notified by us, shipments will be made via ground delivery. All ship and delivery dates specified on our website are estimates and are subject to change. SweetSpot is not responsible for delays by the shipper. Risk of loss or damage to the products shall pass to you upon commencement of shipment.

This website may be accessed from countries other than the United States or Canada. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. If you access and use this website outside /the United States or Canada you are responsible for complying with your local laws and regulations and will assume the full shipping charges for the order to arrive.

PRICING AND PRODUCT AVAILABILITY

All prices displayed in on our website are quoted in /Canadian dollars. We strive to provide accurate pricing information regarding the products available on our Website. We cannot, however, insure against pricing errors. We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on our Website as a result of an error. If this occurs, we will notify you by email. Our Website may contain information regarding the availability of products. In rare cases, a product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order. We also may offer some products for sale before they have been manufactured or arrive at our warehouse. When you pre-order these products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order.

Unless otherwise specified, prices quoted are exclusive of: (a) the applicable costs of shipping or carriage to the agreed place of delivery; and (b) value added tax and any other tax or duty which (where applicable) must be added to the price payable. You agree to pay for applicable taxes, shipping or carriage of the products as such costs are specified by us when you submit your order.

Subscription Services

If you choose to sign up for our subscription services option, your order(s) will be automatically re-ordered on the regular schedule you choose (for example, every 60 or 90 days). Delivery and billing will be repeated until you cancel your subscription service(s) or it reaches the end date or maximum product shipments you have selected. Subscription services can be cancelled at any time by logging into your SweetSpot account and modifying your subscription service. You will be responsible for paying the applicable amount for orders shipped prior to the cancellation taking effect. Product pricing for your order will be locked in for the period starting on the initial order date and ending December 31 in that calendar year.

By choosing our subscription services option, you acknowledge that such services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. We may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice (receipt of which is confirmed by us) that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act upon such notice.

RETURN POLICY

Products must be returned within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. All returns are subject to validation and approval at our discretion. 

SweetSpot purchases can be easily returned by mail with our pre-paid shipping labels.  Shipping costs associated with your order are not eligible for refunds. 

To return or exchange your purchase, please follow these steps:

1. Contact us at hello@sweetspotlabs.com (or call us at 1-877-793-3877) to let us know of your experience.  Please include your name and a proof of purchase.
2. Print your FREEreturn label sent to you by us. 
3. Pack your returned/exchanged items safely in a secured package, attach your pre-paid shipping label and mail your items using the shipping company provided to you by us.

For Returns, please allow 4-6 weeks to receive your cheque by mail for your refund. 

For Exchanges, we will confirm the tracking number and the date in which you should expect your new product(s). 

Trademarks and Copyright

This website contains the intellectual property of SweetSpot, its affiliates and licensors protected by copyright and trademark laws. Nothing contained on this website should be construed as granting any license or right to use any trademark, logo, service mark, design or other intellectual property displayed on this website, without the prior written consent of SweetSpot. All rights in respect of all such trademarks or other intellectual property are reserved.

All content on this website is copyrighted unless otherwise noted. You may freely browse this website but you may only download text, images, audio and video content for personal, non-commercial purposes. Nothing from this website may be used by you for public or commercial purposes, except as provided in these terms and conditions, without the prior written consent of Sweetspot.

LIMITED WARRANTY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING RETURN POLICY AND ANY APPLICABLE WRITTEN LIMITED WARRANTY INCLUDED WITH A PRODUCT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF NON–INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDLESS OF WHETHER WE KNOW OR HAVE REASON TO KNOW OF YOUR PARTICULAR NEEDS. EXCEPT FOR THE EXPRESS RIGHTS STATED IN THESE TERMS, PRODUCTS ARE BEING PROVIDED “AS IS” WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU.

LIMITATION OF LIABILITY

IN NO EVENT SHALL SWEETSPOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR CONNECTED WITH THIS AGREEMENT OR YOUR USE OR THE PERFORMANCE OF THE PRODUCT, REGARDLESS OF WHETHER SWEETSPOT KNOWS OR HAS REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL SWEETSPOT’S LIABILITY FOR ANY CLAIM OF ANY KIND, WHETHER BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY LOSSES OR DAMAGES ARISING OUT OF, CONNECTED WITH, OR RESULTING FROM, THIS AGREEMENT OR THE PERFORMANCE OR BREACH THEREOF, OR THE PRODUCT OR THE USE OR PERFORMANCE THEREOF, EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

SUBMISSIONS/USE OF INFORMATION

Any communications or material transmitted to Sweetspot or through this website by electronic mail or otherwise, including any data, questions, comments, suggestions, or testimonials, is and will be treated as non-confidential and non-proprietary. Your transmission constitutes your warranty that such content is not subject to any third party copyright or any other proprietary rights, and that you have full capacity and authority to make such submissions.

Any submissions you transmit or post become the property of Sweetspot, its affiliates and assigns and may be used, subject to our Privacy Policy, for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, posting and other uses in any way, whether for commercial gain or otherwise without liability or compensation to you. By transmitting any submission to SweetSpot, you have for all purposes assigned and transferred to SweetSpot all copyright, trademark and other intellectual property rights in and to the submission and to have irrevocably waived and released all moral and/or personal rights in and to the submission.

CONFIDENTIALITY

Unless encrypted, information sent or received over the internet is insecure and SweetSpot cannot and does not make representation, warranty or promise concerning the interception by third parties of your information, personal or otherwise. SweetSpot takes reasonable precautions to keep the information that we collect through this website secure, including organizational, physical and electronic precautions. Consequently, we cannot guarantee the security or confidentiality of information that you transmit.

Mobile Message Service Terms and Conditions

The SweetSpot Labs mobile message service (the "Service") is operated by SweetSpot Labs ("SweetSpot Labs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from SweetSpot Labs via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (844) 829-0349 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other SweetSpot Labs mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 829-0349 or email hello@sweetspotlabs.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages. 

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

JURISDICTION

These terms and conditions are governed by the laws of the Province of Nova Scotia and the laws of Canada applicable therein, without respect to its conflict of laws principles and you expressly agree that exclusive jurisdiction for any dispute with SweetSpot in any way relating to this website resides in the Courts of the Province of Nova Scotia.

PRODUCT DISCLAIMER

SweetSpot products are for EXTERNAL USE ONLY. Although we have researched all of our products requirements and formulations in an attempt to avoid common ingredients that are known to create sensitivity or cause irritation, we cannot be held liable for any symptoms that may result from the use of SweetSpot products and encourage our customers to discontinue use immediately if rash, irritation, or discomfort develops. Further, SweetSpot urges you to consult a physician if you experience symptoms such as persistent, unusual odor or discharge not related to our products, or any unusual signs. Our concern at SweetSpot is with the safety and comfort of our customers and we have made every effort to check, update, and verify the accuracy of the information and resources in these pages.

THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE

The contents of this website are for information purposes only. Text and information contained on this website and reference to resource material is not intended to diagnose, treat, suggest a course of treatment, cure or prevent any disease, condition or maladies.

The information contained in this website or obtained through the use of this website is not intended to be, nor is it implied to be, a substitute for professional medical or pharmaceutical advice. Any user should always seek the advice of their physician, pharmacist, or other qualified health care provider prior to commencing any treatment for any conditions, diseases or maladies, and questions in relation to such treatment should be directed to such professional health care providers. Users should never disregard professional medical advice or delay in seeking such advice because of information obtained from this website. Reliance on any information provided on this website is solely at your own risk.